Work stress in the personnel of the Civil Registry Unit of the Central Hospital Barquisimeto

A hermeneutic understanding from its actors

Abstract

This research understands work stress from the perspective of the daily experiences of the employees of the Civil Registry Unit of the Central Barquisimeto Hospital. The research is developed under an interpretative paradigm, with a qualitative approach, using the phenomenological-hermeneutic method. In-depth interviews were applied to five civil registry employees, whose testimonies were processed in analysis matrices to extract the key categories of the study. The findings reflect that work stress has a significant impact on the physical and mental health of workers, affecting their performance and quality of life. Task overload, lack of adequate resources and the accumulation of documents without efficient organization are identified as the main factors contributing to the problem. The study also shows that work-related stress is a growing social phenomenon within the hospital management field, which requires the intervention of health authorities and hospital managers. It emphasizes the importance of implementing strategies to mitigate its effects and promote a healthier work environment that favors the well-being and efficiency of the staff.