Gestión emocional universitaria: Clave para el florecer de la resiliencia

Gladys Nubia Berdugo

Authors

Gladys Nubia Berdugo Universidad Fracisco de Paula Santander https://orcid.org/0000-0001-6579-7960

Keywords:

emotional intelligence, empathic leadership, organizational resilience, university management, collective well-being

Abstract

This article, derived from a completed investigation, limited to the interpretive paradigm, qualitative approach, and transcendental-hermeneutic phenomenological method, aimed to reflect on university emotional management as a key to the flourishing of resilience. It developed emotional intelligence in resilient university scenarios, emotional management and institutional collective well-being, and empathic leadership to flourish in adverse contexts. It was ontologically based on intersubjectivity. It embraced the episteme of social constructionism, which considers knowledge as a dialogical and historical creation. An in-depth interview was conducted with the Rector, the Assistant Vice Rector for Research and Outreach, and the Vice Rector for University Well-being at Francisco de Paula Santander University in Cúcuta, Colombia, from which the meanings and significance they attributed to the phenomenon under investigation emerged. The findings revealed a holistic view of emotional intelligence from the perspective of university management competencies, highlighting work-related qualities, empathy, and interpersonal harmony. The reflections emphasize the idea of an ethical and humanized university management that projects cohesive, emotionally healthy academic communities oriented toward collective well-being through assertive decision-making. An empathetic and resilient university leadership is envisioned, grounded in emotional intelligence as a strategic axis for confronting adverse environments.

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Author Biography

Gladys Nubia Berdugo, Universidad Fracisco de Paula Santander

Contador Público. Esp. Práctica Pedagógica Universitaria. MSc. Gerencia de Empresas Finanzas. Doctora en Gerencia. Docente universitaria. Investigadora.

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