Managerial management to provide of services in veterinary clinics of Barranquilla, Atlántico – Colombia

Abstract

The study's objective is to analyze the management for providing services in veterinary clinics in the municipality of Barranquilla, Atlántico - Colombia. With a quantitative positivist paradigm and descriptive field research, non-experimental transactional design. The population consisted of twenty-five (25) veterinary clinic managers and a probabilistic sample of one thousand two hundred and sixty (1260) clients. The data collection used the survey, with two (2) questionnaire-type instruments with simple response alternatives, one aimed at managers and the other at users. Experts judged the validity of the instruments, and their reliability was determined by Cronbach's Alpha internal consistency method, with a result of 0.90 for the first instrument and 0.88 for the second, with descriptive statistical analysis. In conclusion, the management sometimes considers the quality of the service; in contrast, the philosophy and management factors, with weaknesses in the promotion of policies, objectives, as well as permanent training, while the users do not perceive an effective and efficient service. Recommending to reflect with the managers on the importance of optimizing their management by focusing on the philosophy of improving the productivity and profitability of the clinic they manage.