Competences of the university manager in conflict management and dispute resolution

Abstract

The purpose of this essay is to analyze the competencies of the university manager in conflict management to find solutions to differences that may arise between the parties in an effective and efficient manner. For its development, reviews of articles, books, presentations, essays on the topic were carried out. Emphasizing the skills required by successful negotiators and mediators to manage conflicts based on theoretical knowledge, flexibility, self-control, negotiation and communication, as well as constant learning. From this perspective, the resolution of differences and the attitudes that the manager must assume to resolve these conflicts will allow him to maintain labor peace in the organization. Among the conclusions, the importance of conflict resolution and the search for solutions to prevent conflicts from worsening and disturbing the proper development of staff and peace in the university organization stands out.